We’re inviting you to complete this survey because you have come to the page on the Citizens Advice website to find out how to get in touch with us. We want your feedback to help us improve the options that we offer for contacting us. This survey will take approximately 10 minutes to complete. Please only complete this survey if you’re aged 16 or over.

Your answers to this survey will be stored securely and processed according to our privacy policy. You can read our privacy policy on our website.

You can respond to this survey anonymously or you can choose to be identified. The following details are all optional:
  1. Contact details so we can invite you to take part in further research: first name, last name, email. If you chose to share your contact information, we’ll use it along with the feedback you’ve provided to ensure we speak to people most suitable for this research.
  2. Personal information about your ethnicity, health or other characteristics - this is called 'special category' data. We'll use this information along with the feedback you've provided to make the service as effective as possible for everyone.
Any personally identifiable data you provide will be stored securely on our team drives with appropriate access controls, and then anonymised after 3 months. This means it won’t be possible to identify you in any results.

We’re using our trusted partner Survey Monkey as our data processor for this survey. You can read Survey Monkey’s privacy policy on their website.

Citizens Advice will use the information you provide to help us to understand how we can design our service so that people are able to get in touch with us and solve their problem in the best way for them. All analysis is anonymised and no individuals will be identified in any reporting. Please see our privacy policy for further information.

We can't reply to you individually, so if you need help with a problem, find out how you can get support from a Citizens Advice adviser.
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